Our website address is: www.properunited.com
- Who we are and how to contact us
- How we collect your personal information
- The types of information we collect
- Ensuring your personal information is only used where lawful
- Why we collect your personal information and how we use it
- The Privacy and Electronic Communications Regulations (PECR)
- Sharing your information
- Business Administration and Legal Compliance
- How can I unsubscribe from marketing communications?
- Third party links and services
- How long do we keep your personal information for?
- Confidentiality and security of your personal information
- How to access your information and your other rights
- Share Tools
WHO WE ARE AND HOW TO CONTACT US
The Sites (Stores, Website and App) are operated by PROPER UNITED LTD.
HOW WE COLLECT YOUR PERSONAL INFORMATION
THE TYPES OF INFORMATION WE COLLECT
We only collect the information that’s necessary to carry out our business, provide the particular service you’ve requested and to keep you up to date about all the latest news.
Information we obtain directly from you.
Here are some examples of information we collect about you when you interact with us:
- Name and Surname
- Email address
- Date of Birth
- Contact phone number(s)
- Purchase information
- Interactions with us e.g. contacting our Customer Service, visitors logs
- Payment details
- Delivery address(s)
- Billing address
- Attendance at events
- Preferred store, categories and brands
- Appointment booking and information given during appointment
- Alternations and repair requests
- For some specific services such as Safe Deposit box, we will also be required to collect the following information from you:
- Official documentation providing proof of identification (photographic identification) and related information provided on the official documentation, including where relevant, a passport number and driving licence number
- Automatically populated IP address*
- Information from cookies**
*When visiting our website we may collect an automatically populated IP address. An IP address is a unique number which allows a computer, group of computers or other internet connected device (such as your mobile or tablet) to browse the internet. We may also record the time and date of your visit, the pages that were requested, the referring website (if provided) and your internet browser version.
Information we obtain independently from you:
Third Party Organisations:
We may combine information you have given to us with additional information made available from / shared with us by external sources. This will only be done when we both have a lawful basis to do so.
From time to time we may screen our database against recognised data files such as National Change of Address file to help us keep our database up to date.
Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you may give us permission to access information from those accounts or services.
Information available publicly:
We may include information found in places such as Companies House and information that has been published in for example articles/ newspapers / online.
ENSURING YOUR PERSONAL INFORMATION IS ONLY USED WHERE LAWFUL
In order for our use of your personal information to comply with applicable data protection law, that use by us needs to fall under at least one of the specific lawful reasons that are set out in applicable data protection law. Examples of these lawful reasons include our use of your personal information being necessary for the purchase of goods or services, or for compliance with a legal obligation.
Where your personal information is completely anonymised, we do not require a legal basis to use it as the information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymised personal information may be subject to other laws where your consent is required.
Where your personal information is not in an anonymous form, we will have a lawful reason to use your personal information in such a way to ensure that we provide the very best products to you and our other customers.
WHY WE COLLECT YOUR PERSONAL INFORMATION AND HOW WE USE IT:
At PROPER UNITED we like to get to know our customers – after all, this is how we find new ways to provide you with an extraordinary experience. We use information about you in a number of ways, including providing the services that you have requested and informing you about special events or exciting Couture Club news. We might also use the information we have to contact you about any information we might need to process your orders, returns or queries.
To carry out our business and to provide a service or carry out a contract with you:
Fulfilment of and delivery of products and services you have ordered. We may share your personal information with our delivery partners and third party concessions.
- Process payments. PROPER UNITED does not store any payment card numbers once the transaction has been completed. We share your personal information with credit card companies and other payment providers.
- Contact you with important information relating to your purchase or use and administration of any of our services, such as confirming your order, letting you know about returns and refunds and any other information in relation to that Service. We may share your information with our communication partners for this purpose.
Where we have your consent:
- Send you marketing updates via email about all the latest news, events and offers at PROPER UNITED. You can unsubscribe at any time by clicking the link in any email. We share your personal information with a third party email marketing provider who assist us in delivering our email marketing campaigns to you.
- Use your details to show you advertising on such Social Media platforms as Facebook and Instagram or via other third party advertising that may appear on other websites you use. Online advertising channels we may use are: digital display, video on demand, search engine marketing, paid social – these are all on third party sites or platforms.
- We may tailor emails and online advertising to the things you love, so they’re relevant to what you have shown an interest in and the things you buy from us.
Where we have justifiable reason (legitimate interest):
- Respond to customer service enquiries raised in the store, online, social media or on the phone.
- Send an abandoned basket email via our third party email supplier.
- Invite you to provide feedback about our products and services in the form of online, email, or in-store surveys. We use this information to help us improve the quality of service provided; to monitor the quality of our products and services and to assist with the selection of future product and service lines. We use a third party service provider to assist us with customer surveys and feedback requests. Our third party provider Survicate is located in the United Kingdom
- Analyse aggregated customer information with other interactions customers have with The Couture Club in order to continually improve the products and services we offer through our stores; website and app. We do this using third parties such as Google Analytics.
- For classifying our audience into groups or segments, using shopping habits information regarding your personal or professional interests, demographics, experiences with our products and contact preferences. These segments help us to understand our audience better. We do this using our email marketing platform.
- Anonymous track usage statistics on our Sites. By using this information, we are able to measure the effectiveness of our content and how visitors use our Sites and our Services. This allows us to learn what pages to target our adverts so that they’re more relevant to you.
- Measure and understand how our customers respond to a variety of marketing activity so we can ensure our activity is well targeted, relevant and effective. We share this information with Nosto.
- To help us run the test version of our website that we use internally to pilot new features and ensure the smooth running of our web services. We do this using Shopify.
- The use of CCTV recording equipment in and around our premises for monitoring and security purposes. We may share where necessary CCTV footage to the Police and HMRC in particular. This is very strictly controlled.
- Detect and reduce fraud and credit risk.
THE PRIVACY AND ELECTRONIC COMMUNICATIONS REGULATIONS(PECR)
Where we have collected your contact details in the process of a sale (or negotiations of a sale) either in store or online, of a product or service, PROPER UNITED will have PECR compliant permission to send you email marketing. We will only send you emails to market PROPER UNITED products and services.
You will be able to say no to receive these emails when we first collect your contact details and you will be able to unsubscribe in every subsequent communication from us. For more information click here.
SHARING YOUR INFORMATION
We use third party platforms to manage and deliver customer relationship management (CRM); email marketing campaigns; online advertising, customer analytics, events; booking of appointments, fulfilment of orders, delivery, returns, refunds, IT services; etc. In providing the services, your personal information will, where applicable, be used by the service provider on our behalf.
We will check any third party that we use to ensure that they can provide sufficient guarantees regarding the confidentiality and security of your personal information. We will have written contracts with them which provide assurances regarding the protections that they will give to your personal information and their compliance with our data security standards and international transfer restrictions.
BUSINESS ADMINISTRATION AND LEGAL COMPLIANCE
In certain circumstances, we share and/or are obliged to share your personal information for business administration and legal compliance purposes with third parties outside the PROPER UNITED.
We may use your personal information to enforce our legal rights and or to protect the rights of third parties and it is in our legitimate interest to do so. In such instances it will be necessary to share your personal information with external professional advisors such as lawyers and accountants, or insurers or financial institutions.
We may use your personal information for legal compliance purposes and to enforce our legal rights. In such instances it will be necessary to share your personal information with external parties such as administrative authorities (HMRC), the Financial Conduct Authority, police and public prosecutors or to comply with a court order or power of attorney. We wilL also need to do this to undertake customer checks to know our customers and verify their identity. We will use your information to conduct online searches with Thomson Reuters World-Check, to assist us with meeting our legal requirements. We may also be required to share your information to report any suspicious and/or criminal activity including fraud, sanctions and anti-money laundering. It is our legal obligation to do so.
HOW CAN I UNSUBSCRIBE FROM MARKETING COMMUNICATIONS?
We would be sad to say goodbye, but if at any point you do not wish to hear from us there are a number of ways you can unsubscribe.
These are as follows:
- You can click onto the “unsubscribe” link in any communication that we send to you by email which will automatically unsubscribe you from that type of communication. Each “unsubscribe” link only relates to that specific type of communication (e.g. marketing communications or survey communications). This means that unsubscribing from marketing communications will not automatically unsubscribe you from our survey communications (or vice versa). Please also note that you may continue to receive communications which are already on route to you for a short period of time while your relevant unsubscribe request is being processed.
- In relation to the App, you can manage your preferences and select to opt out from one or all of the different push notifications by disable in phone settings.
- Alternatively, you can contact our customer services department Monday to Friday: 9am-5pm
Our website, app and emails contain certain cookies, pixels, records and other technologies of which you should be aware.
THIRD PARTY LINKS AND SERVICES
Your browsing and interaction on any other websites, or your dealings with any other third party service provider, is subject to that website’s or third party service provider’s own rules and policies.
We do not monitor, control, or endorse the privacy practices of any third parties.
We encourage you to become familiar with the privacy practices of every website you visit or third party service provider that you deal with and to contact them if you have any questions about their respective privacy policies and practices.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION FOR?
We keep your personal information in line with our company retention policy and as required to comply with any legislation. We only retain information for as long as it is required.
CONFIDENTIALITY AND SECURITY OF YOUR PERSONAL INFORMATION
We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration. We do not sell your personal information for any purpose.
We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from:
- unauthorised access;
- improper use or disclosure;
- unauthorised modification; and
- unlawful destruction or accidental loss.
All of our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users of our Services.
HOW TO ACCES YOUR INFORMATION AND YOUR OTHER RIGHTS
You have the following rights in relation to the personal information we hold about you:
Your right of access:
If you ask us, we’ll confirm whether we’re processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details).
Your right to correct information:
If the personal information we hold about you is inaccurate or incomplete, you’re entitled to have it corrected. If we’ve shared your personal information with others, we’ll let them know about the changes where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
Your right to erasure:
You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable). If we’ve shared your personal information with others, we’ll let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
Your right to restrict information:
You can ask us to ‘block’ or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or you object to us processing it. It won’t stop us from storing your personal information though. We’ll tell you before we lift any restriction. If we’ve shared your personal information with others, we’ll let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
Your right to object:
You can ask us to stop processing your personal information, and we will do so, if we are:
- Relying on our own or someone else’s legitimate interests to process your personal information, except if we can demonstrate compelling legal grounds for the processing; or
- Processing your personal information for direct marketing.
Your right to withdraw consent:
If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.
Your right to lodge a complaint with the supervisory authority:
If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to the UK Information Commissioner’s Office (ICO). You can find details about how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.
Cookies are very small text documents or pieces of software code, which often include an anonymous unique identifier. When you visit a website or use a mobile application, a computer asks your PC or mobile device for permission to store this file on your computer or mobile device and access information from it. Information gathered through Cookies include the date and time of visits and how you are using the website or mobile application.
Cookies are used by us and our third party partners as part of our Sites. Details of the Cookies used on our Sites and any applicable third party partner are set out in the table below.
You can consent to, or block the use of, specific Cookies by activating the relevant settings in your browser or by following the links below.
For more information on Cookie management and blocking Cookies for a wide variety of browsers, please visit All about Cookies.
What happens when you do not consent to cookies and or you choose to block cookies that you have previously accepted?
In order to use some parts of our Sites you will need to consent to Cookies. If you choose to withhold consent, or subsequently block cookies, some aspects of our Sites may not work properly and you may not be able to access all or part of Sites.
What cookies do we use?
The list below sets out more information about the individual Cookies used on our Sites and the purposes for which they are used:
Essential cookies are those that are required for thecoutureclub.com to function correctly. If you choose to block these cookies you may finds elements of site functionality do not work, or that you are unable to place an order.
Analytics Cookies are used by us to understand how customers use our site, this allows us to understand where we can improve the site and how quickly the site is loading.
Internet Advertising Cookies:
We use Internet advertising cookies to measure the effectiveness of our advertising, understanding which advertising you click on and interact with. We then may use this to tailor more relevant advertising.
Social cookies allow us to include social sharing functionality on our website (e.g. the Facebook Like button), social cookies are also used to measure the effectiveness of any advertising we do across social networks.
We hope this explains things clearly – and please be aware you can set your browser to reject cookies or you can delete them yourself if you wish. For full information on how to delete cookies please visit aboutcookies.org (this will open in a new window – please note that we can’t be responsible for the content of external websites).
Please check back frequently to see any updates or changes to our Privacy and Cookies policy.
For any questions regarding these policies, please e-mail [email protected]
We know you love to share the great content we have on thecoutureclub.com. Please be aware that social networking sites, like Facebook and Twitter, might send cookies. We don’t control the setting of these third-party cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them. The business partners that may set cookies on thecoutureclub.com include:
Sometimes we’ll advertise on third party websites and cookies are used to help us and our advertisers see which advertisements you click on and interact with. Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable.
We hope that explains things clearly – and please be aware you can set your browser to reject cookies or you can delete them yourself if you wish. For full information on how to delete cookies please visit aboutcookies.org (this will open in a new window – please note that we can’t be responsible for the content of external websites).
Please check back frequently to see any updates or changes to our privacy and cookies policy.